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Due to the custom nature of our furniture pieces, custom-made furniture from Tidygroup cannot be returned or refunded once production has begun. We work closely with clients during the design phase to ensure satisfaction before manufacturing begins.
If you receive a furniture piece with manufacturing defects or damage that occurred during delivery, please contact us immediately. We will work with you to resolve the issue, which may include repair, replacement, or refund, depending on the circumstances.
For furniture restoration services, we stand behind our work. If you are not satisfied with the restoration results, please contact us within 30 days of service completion to discuss potential solutions.
If you experience issues with furniture assembly performed by our team, please contact us within 7 days. We will return to address any assembly-related problems at no additional charge.
To initiate a return or discuss any concerns, please contact us atinfo@tidygroup.world or call +1 (312) 965-5263. We will work with you to find an appropriate solution.